Insurance & Payment

INSURANCE AND BILLING

As part of our commitment to supporting you throughout your care, we assist you in understanding your billing and insurance details. For further assistance call us at (877) 632-2129.
Hours of Operation
Monday through Friday 8:30 p.m.- 4:30 p.m.

If you have Health Insurance
Please make sure to bring your insurance card(s) so we can have the most current insurance information on file. This will help ensure your claim is processed accurately and promptly with your insurance company. Copays, deductibles and coinsurance are the patient’s responsibility.

If you have PPO or HMO
Please contact your insurance company to confirm if your plan is in our network. Your plan may have specific requirements, and it is your responsibility to ensure they are met. If these requirements are not followed, you may be financially responsible for all or part of the services you receive.

If you have Medicare or Medicaid
Please make sure to bring your insurance cards with you. Deductibles and co-payments are the patient's responsibility.

If you have no Health Insurance
At Midwest Medical Center, we are committed to providing medically necessary services to all patients in our community regardless of their ability to pay. Eligibility for Financial Assistance will be determined using an application process that offers patients dignity and confidentially.

Financial Assistance Application (English)
Financial Assistance Application (Spanish)

PAYMENT OPTIONS

To make the billing process simple and convenient there are several ways you can pay your bill:

Online
Online Bill Pay
You can pay your bill online. Go to our website Midwest Medical Center and click on Online Bill pay at the top of our webpage or click here.

Patient Portal
You can pay by logging into your patient portal, go to our website Midwest Medical Center and click on patient portal at the top of the webpage or click here.

Phone
You can pay your bill by phone.
Call OS (877) 632-2129
Call Midwest (815) 777-1340

Mail
You can pay your bill through mail, send your invoice with check or money order to:
Midwest Medical Center
One Medical Center Drive
Galena, Illinois 61036-8118

In person
You may pay your bill in person at Midwest Medical Center at any registration desk located within the facility.

Past Due Accounts
All patient account balances 90 days past due from the initial visit will be reviewed for collection referral.  Our Collections vendor is through AmeriCollect. AmeriCollect is compliant with state and federal regulations.
AmeriCollect Phone: (800) 838-0100