Top 20 in the Nation for Best Practice in Patient Satisfaction
May 09 2025
GALENA, IL Midwest Medical Center in Galena, Illinois was recently named one of the top 20 critical access hospitals (CAHs) for Best Practice in Patient Satisfaction in the country.
The top 20 CAHs, including Midwest Medical Center scored best among CAHs as determined by the Chartis Center for Rural Health for Best Practice / Patient Satisfaction. The rankings were recently announced by the National Rural Health Association (NRHA). An awards ceremony will be held during NRHA’s Critical Access Hospital Conference in September in Kansas City, Mo.
The top 20 CAHs have achieved success in overall performance based on a composite rating from eight indices of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge, and finance. This group was selected from the Chartis Center for Rural Health’s 2025 top 100 CAH list, which was released earlier this year.
The top 20 CAH best practice recipients have achieved success in one of two key areas of performance:
Quality index: A rating of hospital performance based on the percentile rank across rural-relevant process of care measures.
Patient perspective index: A rating of hospital performance based on the percentile rank across all 10 HCAHPS domains.
“Hard work, dedication and perseverance have made us who we are today and are why we continue to grow. We are so proud of every member of our team for their commitment, collaboration, and willingness to serve the needs of our patients,” said Tracy Bauer, president and CEO. “Our recognition as a top 20 Best Practice / Patience Satisfaction Critical Access Hospital in the nation means our community further identifies ‘the Midwest Difference’ and assures our patients they can count on us to continue to deliver the expert services they need now and in the future.”
About Midwest Medical Center, Galena, Illinois
Midwest Medical Center is a not-for-profit Illinois Critical Access Hospital. It serves communities in northwestern Illinois, southwestern Wisconsin, and eastern Iowa through its health clinics, hospital and emergency care, fitness and rehabilitation center, and senior care—assisted living and nursing home. Midwest Medical Center has been recognized nationally for best practice in patience satisfaction, provider communication, nurse communication, care transition, and as an overall top critical access hospital.
About NRHA
NRHA is a nonprofit organization working to improve the health and well-being of rural Americans and provide leadership on rural health issues through advocacy, communications, education, and research. NRHA’s membership is made up of diverse individuals and organizations from across the country, all of whom share the common bond of an interest in rural health.
About Chartis
Chartis is a comprehensive health care advisory firm dedicated to helping clients build a healthier world. We work across the health care continuum with more than 900 clients annually, including providers, payers, health services organizations, technology and retail companies, and investors. Through times of change, challenge, and opportunity, we advise the industry on how to navigate disruption, pursue growth, achieve financial sustainability, unleash technology, improve care models and operations, enhance clinical quality and safety, and advance health equity. The teams we convene bring deep industry expertise and industry leading innovation, enabling clients to achieve transformational results and create positive societal impact. For more information, visit www.chartis.com.